Costa Rica Nature Planner (“CRNP,” “we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect through costaricanatureplanner.com, why we use it, how it may be shared, and the choices available to you.
Data controller and contact
Costa Rica Nature Planner (CRNP) is a Costa Rica-based online itinerary-planning service serving travelers worldwide. CRNP has no public office. For privacy questions or requests, contact hello@costaricanatureplanner.com.
Information we collect
We may collect information you submit directly, including your name, email address, travel dates or estimated trip length, number of travelers, budget, interests, preferred pace, lodging preferences, destinations, and other details you choose to include in a form or email. Please do not submit unnecessary sensitive personal information.
Our website platform may also collect technical information such as IP address, browser and device type, referring pages, pages viewed, approximate location, and cookie or similar-technology identifiers.
How and why we use information
We use personal information to respond to questions; evaluate a request; confirm the scope and price of a Costa Rica Blueprint™; provide and digitally deliver an agreed planning service; communicate about a request, purchase, or service relationship; send planning resources or updates when you request them or consent; operate, secure, troubleshoot, and improve the website; and comply with legal obligations or protect rights and users.
Depending on the context and applicable law, processing may be based on your consent, steps taken at your request before entering a contract, performance of a contract, a legal obligation, or a legitimate interest that does not override your rights.
Forms and marketing choices
Required form consent is used to authorize the storage and processing needed to respond to your request. Marketing or resource-update consent is optional and separate. You may withdraw marketing consent at any time by using the unsubscribe link in an email or contacting us. Withdrawing consent does not affect processing already carried out lawfully, and service-related messages may still be necessary while we work on an active request.
Cookies and analytics
The site is hosted on HubSpot and may use essential cookies needed for forms, security, preferences, and site operation. Analytics or similar technologies may also be used to understand aggregate site use. Where required, non-essential cookies will be used only after an appropriate consent choice. You can adjust browser settings to block or delete cookies, although parts of the site may not work as intended.
Service providers and sharing
We may provide personal information to service providers that help operate the website, forms, email, analytics, file storage, scheduling, payments, or customer communications. They may process information only for authorized purposes and subject to contractual and legal obligations. HubSpot currently provides the website and form platform.
We do not sell personal information. We may disclose information when required by law, to protect rights or safety, in connection with a business reorganization, or with your direction or consent.
International processing
CRNP is based in Costa Rica, and service providers may process information in other countries. Where applicable, we take reasonable steps to use appropriate safeguards for international transfers.
Retention
We keep personal information only as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, providing services, maintaining appropriate business records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary according to the information and relationship. Information that is no longer required is deleted, anonymized, or securely retained only where law permits or requires it.
Security
We use reasonable administrative and technical measures designed to protect personal information. No online transmission or storage method is completely secure, so absolute security cannot be guaranteed.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection; to withdraw consent; or to complain to an appropriate data-protection or consumer authority. To make a request, email hello@costaricanatureplanner.com. We may need to verify your identity and may retain information when permitted or required by law.
Children
This website and its planning services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has submitted information, contact us so we can review and take appropriate action.
Third-party links
The site may link to parks, tourism authorities, lodging, transportation providers, and other third parties. Their websites and privacy practices are governed by their own policies.
Changes to this policy
We may update this policy to reflect changes in our practices, services, or legal requirements. The effective date above will be revised when material changes are made.
Contact
Costa Rica Nature Planner (CRNP)
hello@costaricanatureplanner.com
Official references
Costa Rica PRODHAB: Law No. 8968 and data-protection regulations
European Commission: personal-data processing principles
